FAQ
Questions about water treatment in west Broward
28 answers, grouped by topic. If yours isn't here, call or ask at the free water test.
The free water test
Is the test free?
Yes. There's no charge for the visit or the test, and no obligation to buy anything.
What do you measure?
It depends on your supply. City water and private wells raise different questions, so the test covers what matters for your house, and we explain each result.
Will someone try to sell me a system?
We'll tell you what the readings mean and what we'd recommend. Sometimes the recommendation is that you don't need much, and we'll say so.
What does the free water test involve?
We come to your home, test the water at the tap, and explain what the results mean for your house. It's free and there's no obligation. Sometimes the answer is that you don't need much.
Do I have to buy anything after the test?
No. We'll tell you what the results mean and what we'd recommend, and the decision is yours. Getting another quote before a decision this size is reasonable.
Can't I just use a test strip from the hardware store?
Strips give you rough hardness and not much else. They won't reliably read chloramine, iron or dissolved solids, and they won't tell you anything about bacteria. They're a decent way to confirm you have a problem, and not enough to size equipment from.
Which areas do you test in?
Weston, Davie, Southwest Ranches, Miramar and Pembroke Pines are our core area, and we also cover Sunrise, Plantation, Cooper City and Parkland.
Broward water
How hard is the water in Broward County?
Hard, and in most places hard enough to matter. Broward sits on the Biscayne Aquifer, a shallow limestone formation, and water moving through limestone picks up calcium and magnesium. Above 7 grains per gallon is classed as hard. What we cannot tell you from a desk is your number: hardness is not federally regulated, so no utility here publishes it, and several treat with softening, nanofiltration or reverse osmosis that leave very different figures at the tap. That is what the free test measures.
Why does my water taste like chemicals even though it's treated?
Most Broward utilities disinfect with chloramine instead of free chlorine. Sunrise reports 3.4 parts per million, Davie 3.2, Pembroke Pines 2.8. Chloramine is far more stable than chlorine, which is good for keeping the pipes safe and bad for taste, and it means an ordinary carbon filter struggles with it. Two exceptions in our area: Miramar and Cooper City use plain chlorine, which standard carbon removes easily.
I'm on a private well. Is this different?
Yes. On a well there's no utility treating anything, so iron, hydrogen sulfide and bacteria are yours to deal with. Most of Southwest Ranches runs on wells, along with western Davie, Plantation Acres and the acreage around Parkland. There's no annual city report to read, so a water test is the only way to size a system.
Water softeners
Do I need a softener, a filter, or both?
They solve different problems. A softener takes out the calcium and magnesium that scale your water heater and leave spots on the glasses. A carbon filter takes out the chloramine taste and smell. Most Broward homes on city water want both, and a test tells us how to size them.
How much salt will it use?
It depends on your hardness and how much water the household uses. A unit going through salt much faster than expected is usually undersized or regenerating on a bad schedule.
Is softened water safe to drink?
Yes, though it does add a small amount of sodium. The exchange swaps calcium and magnesium for sodium, and the amount depends on your starting hardness. If anyone in the house is on a sodium-restricted diet, the kitchen cold tap can be plumbed around the softener, or reverse osmosis added for drinking water.
How long does a softener last?
Ten to fifteen years with maintenance. Resin degrades slowly, and the control valve is what usually fails first. Skipping maintenance shortens it.
What's the difference between a softener and a conditioner?
A softener removes hardness minerals through ion exchange. A conditioner leaves the minerals in the water and changes their form so they're less likely to stick as scale. Conditioners use no salt and no drain line, and they don't give you the slick lathering feel people associate with soft water. We install softeners, because they are the option that removes hardness.
Whole-house filtration
How long does catalytic carbon media last?
Several years. How long depends on the chloramine level and how much water the household uses, so the media should be checked rather than replaced on a fixed schedule.
Will a whole-house filter fix my hard water?
No. Carbon removes taste, odor and chloramine, and it leaves calcium and magnesium untouched. Hardness needs a softener. Most homes here on city water want the two together.
Does it remove PFAS?
Partially, and not reliably enough to count on. For PFAS the right tool is reverse osmosis at the kitchen tap. A whole-house carbon filter handles the taste and odor across the house, and an under-sink RO handles what you drink.
Will I lose water pressure?
Not if it's sized correctly. Pressure drop is a sizing failure, and it shows up when a tank is too small for the number of fixtures running at once. A correctly sized system accounts for how many fixtures can run at once.
Reverse osmosis
How often do the filters need changing?
Pre-filters every six to twelve months, membrane every two to five years. The pre-filters matter most: a clogged carbon stage lets chloramine reach the membrane and ruin it, which turns a routine filter change into a membrane replacement.
Does RO waste a lot of water?
Older systems sent three or four gallons to drain per gallon produced. Modern units run closer to one to one. Since it's only treating drinking and cooking water, the household total stays small either way.
Do I still need a whole-house filter if I have RO?
They do different jobs. RO treats the water you drink. Whole-house filtration treats the water you shower in, wash clothes in and run through the ice maker. Most Broward homes want both, and the whole-house carbon also protects the RO membrane by removing chloramine upstream.
Will it fit under my sink?
Almost always. A standard four-stage system with tank takes roughly the space of a small bin. Tight cabinets or a garbage disposal can complicate it, and the cabinet should be checked before install day.
Private wells
Why does my well water smell like rotten eggs?
Hydrogen sulfide gas, produced by sulfur bacteria in the groundwater. If the smell is worse from the hot tap, the water heater's anode rod is reacting with sulfates and making more of it. Both are fixable, and the fix differs depending on which is the main source.
How often should I test a private well?
Annually at minimum, and after any flooding. Broward gets heavy wet seasons and a compromised well casing can let surface water in. Bacteria is the test that matters most, because it's the one with no taste or smell to warn you.
Does Southwest Ranches have city water?
Mostly no. The Town's own website says it is mostly served by individual water wells and septic systems, with only a small portion receiving potable water from Sunrise, Pembroke Pines or Cooper City Utilities. If you're unsure which you're on, check whether you get a water bill.
Can I just put in a softener and be done?
Not on a well with iron. Iron fouls softener resin and the unit stops working within months. Iron comes out first, then hardness. Get the order wrong and the resin has to be replaced.
Where we work
Which areas do you serve?
West Broward. Weston, Davie, Southwest Ranches, Miramar and Pembroke Pines are our core, and we also cover Sunrise, Plantation, Cooper City and Parkland.
Find out what's in your water
A free, no-obligation water test at your home, so any recommendation is based on your water.